7-Day Replacement Policy

 Customers can request a replacement within 7 days of receiving the order if the product arrives damaged, the wrong product is received, or the product is defective/not working.

Unboxing Video Required

For any replacement request, an unboxing video is required. The video should clearly show the package from the beginning of opening until the product and its condition are visible. Requests without valid unboxing proof may not be accepted.

Product Condition

To qualify for a replacement, the product must be returned with its original packaging, accessories, manuals, and other items included with the order. The product should be in its original condition, except where the issue is a defect or damage received upon delivery. 

Replacement Only — No Refunds

Awaaz Shop Pk does not offer cash or payment refunds. If your request meets our replacement criteria, we will provide a replacement for the eligible product. Exchanges for different products are not available. 

Return Delivery Charges

Return delivery charges depend on the reason for the replacement. If the issue is confirmed to be related to a damaged, wrong, or defective product received from us, Awaaz Shop Pk may cover the applicable return delivery cost. In other situations, the customer may be responsible for the delivery charges. 

No Warranty

Products sold by Awaaz Shop Pk do not include a manufacturer or seller warranty unless a specific product listing clearly states otherwise.